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MaxCare All-inclusive is our no-question-asked coverage plan designed for the misson-critical user. As soon as your unit arrives at a Hanheld service center, we'll take care of any and all issues. This plan includes coverage for all repairs required as a result of accidental damage, including non-warranty repairs - all at one low, fixed cost. It also includes free return shipping and an annual service report and service meeting if requested. This plan offers our best value for the cost, coverring any necessary repairs during your selected three- or five-year extended warranty period